Home Wiring Repair Premium

If you were previously a Duke Energy utility customer, your Home Protection Plans were included on your monthly electric bill. However, since you are no longer a Duke Energy regulated utility customer, we cannot add the plan amount to your monthly utility bill. Your credit card, debit card or bank account will be charged each month for your selected Home Protection Plan(s). You will receive a confirmation email once your payment has been processed.

The Home Wiring Repair Premium Plan covers 120/240-volt wiring, switches, outlets, ground fault circuit interrupter (GFCI) receptacles, breakers, fuses, fuse/breaker panels, the meter-based housing that's attached to the home and the components inside it, the wiring and installation of a ceiling fan, the wiring and installation of a light fixture or the circuit and wiring repair for a plug-in vehicle charging station.

No, coverage is limited to your home and attached garage.

No, acts of God, which include but are not limited to lightning, are not covered.

No, if there are any electrical problems in the home at the time you enroll in the Home Wiring Repair Premium Plan, the problems are considered preexisting and are not covered. Preexisting conditions are however, eligible for a 15% discount off the electrician's normal labor rate.

The Home Wiring Repair Premium plan does not cover building code violations, upgrades and new wiring within a residence, doorbells, intercoms, security system wiring, low-voltage wiring, smoke detectors or overloaded circuits. Noncovered repairs are completed at a 15% discount off contractor's normal labor rates to the customer. Refer to the terms and conditions for more details.

Home Wiring Repair Premium is available to residential customers who live in a metered single-family home, townhouse, condominium, or manufactured home. Home Wiring Repair Premium is not available at apartment complexes or commercial properties.

The annual limit amount is $3,000 per calendar year and $150 of the annual limit can be used for labor installation of ceiling fans, light fixtures or plug-in vehicle charging stations. The $3,000 limit is reset each year beginning in January. As repairs are completed during the year, the cost of the repair is deducted from the annual limit. If you go over the $3,000 limit during the year, you are required to pay the contractor directly for any overages, which are calculated at a 15% discount off the normal labor rate.

For new enrollments, service agreement coverage begins thirty (30) days after we receive full payment. Claims incurred before the start date are not covered. However, if you're retaining your current Home Protection Plan service agreement at a new address, the 30-day waiting period does not apply.

Noncovered work (that is eligible for the 15% discount) is offered as soon as the customer enrolls in the plan.

Already enrolled? To schedule your repair, call 866.249.1184. We will dispatch the technician for your service.

The 15% noncovered repair discount is a 15% discount off the contractor's normal labor rates and is offered by the contractor for repairs not covered under the Home Wiring Repair Premium Plan.

No, all Home Wiring Repair Premium repairs are scheduled by one of our representatives. For repairs, call 866.249.1184. If repairs are completed without contacting Duke Energy One, the customer would be fully responsible for all charges.

Step 1: The customer is responsible for purchasing a ceiling fan, light fixture or plug-in vehicle charging station.

Step 2: Call 866.249.1184 to request service for installation. Let the representative know if this is a new installation or a replacement of an existing ceiling fan, light fixture or plug-in vehicle charging station.

Step 3: The contractor will call the customer to make an appointment.

Step 4: Installation of ceiling fan, light fixture or plug-in vehicle charging station is completed. If installation costs are $150 or less, there is no cost to the customer. If the cost exceeds $150, the customer is responsible for the remaining balance, which is payable directly to the contractor at the time of installation.

You can cancel at any time, but there is a $150 reinstatement fee payable in full when you reinstate the plan.

You may cancel your plan at any time by calling 866.249.1184.

No, only the circuit and wiring that supplies service to the EVSE is covered for repair. An EVSE may be covered with an individual manufacturer warranty. For additional questions on your manufacturer warranty, please contact the supplier of the EVSE.

Yes, installation requires for the power to be turned off. The technician may request that you turn off any major appliances or sensitive electronics prior to interrupting the power.